Read e-book online Accountability and Organisational Performance in the Public PDF

By Arie Halachmi, Dorothea Greiling

Responsibility & Organisational functionality within the Public quarter: A Symposium - (International magazine of productiveness and function administration - quantity 60, no 1, 2011)

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S. P. (1992), “The balanced scorecard – measures that drive performance”, Harvard Business Review, Vol. 70 No. 1, pp. 71-9. M. (2005), “The dilemma of the unsatisfied customer in a market model of public administration”, Public Administration Review, Vol. 65 No. 1, pp. 76-84. Lerer, L. html (accessed 20 April 2009). Levitt, A. html Lo¨ffler, E. pdf Mattli, W. and Bu¨the, T. law. , Kao, J. and Wiersema, F. (1997), Innovation: Breakthrough Thinking at 3M, DuPont, GE, Pfizer, and Rubbermaid, HarperBusiness, New York, NY.

65 No. 1, pp. 76-84. Lerer, L. html (accessed 20 April 2009). Levitt, A. html Lo¨ffler, E. pdf Mattli, W. and Bu¨the, T. law. , Kao, J. and Wiersema, F. (1997), Innovation: Breakthrough Thinking at 3M, DuPont, GE, Pfizer, and Rubbermaid, HarperBusiness, New York, NY. Rawls, J. (1974/1999), Theory of Justice, Harvard University Press, Cambridge, MA. Sacks, O. (1987), Awakenings, Simon & Schuster Adult Publishing Group, New York, NY. Schonfeld, R. html (accessed 8 October 2008). Seddon, J. (1998), “The case against ISO 9000”, ISO 9000 NEWS 4/1998, pp.

In short, it regards the legal status to be attributed to an entity as well as the corresponding balance in authority between the political principal and the executive agent. Relevant economic dimensions are commissioning, funding and use of services on the one hand, and market setting and responsibilities of management on the other hand. The economic dimensions will be reflected in the assignment of the services to be provided – eventually including performance standards – by management. Coleman et al.

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Accountability and Organisational Performance in the Public Sector. A Symposium by Arie Halachmi, Dorothea Greiling


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